Please note: Currently, orders are leaving our facility in 7-10 business days. That may change as more information regarding the current COVID-19 situation becomes available. We do anticipate a slowing down of order fulfillment over the fall and winter and we appreciate your patience. We know that many of you rely on us to provide the means to nourish your families and we take that responsibility seriously. We intend to continue filling your orders as long as it is safe and prudent to do so.
A few things to note:
- We are currently working with a smaller staff and at this time phones are answered 8-3 Monday to Friday. We are answering emails, however our response time may be longer than usual. Please know that if you have an issue you can email us and we will get everything taken care of for you, it might just take longer than we'd like.
- Inventory is limited due to an increased demand and limited supplies from our growers. We are not able to accept backorders for out of stock items. We are working diligently to get more varieties back in stock as quickly as possible.
- Please note that once your order is submitted we are unable to accept any changes or adjustments. Our fulfillment system does not allow us to edit orders even at the best of times and we are still understaffed due to the pandemic so unable to make exceptions. We appreciate your understanding.
With respect to the COVID-19 pandemic, we are committed to the health and well being of our staff and continue to monitor the situation closely. We have many team members that prefer to stay home for now and we support them in that choice. While we do not have a brick and mortar retail store, we do offer local pick up of orders placed online or by email and those have all moved to a "curbside delivery" system for the safety of staff and customers. Once your order is placed, you can email us directly Tammy@superseeds.com with your order number, noting that you would like to pick up up your order. We will then refund the shipping and monitor your order in the fulfillment process. Once it is fulfilled, we will contact you to come pick it up but it could still take a few days, depending on everything in your order being currently packed and on shelves.
We greatly appreciate your patience, flexibility, and support as we work together moving forward.
Melissa, Jef, and the Pinetree Crew